Description
Explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Understand what makes up a team and what factors into being a successful team and team member.
IATA Certified Courses
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Teamwork and Team Building
From: QAR 500.00
Explore the different aspects of a team, as well as ways that they can become a top-notch team performer ?
- Describe the concept of a team, and its factors for success
- Explain the four phases of the Tuckman team development model and define their characteristics
- List the three types of teams
- Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
- Discuss the uses, benefits and disadvantages of various team-building activities
- Describe several team-building activities that you can use, and in what settings
- Follow strategies for setting and leading team meetings
- Detail problem-solving strategies using the Six Thinking Hats model — and one consensus-building approach to solving team problems
- List actions to do — and those to avoid — when encouraging teamwork
Additional information
| Choose a training method | Classroom/Virtual Training, E-Learning |
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- Understand the components of critical thinking
- Utilize non-linear thinking
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Master the unique skills that facilitates great communication, inside and outside the office to improve your confidence in any challenging situation ?
- Recognize the different aspects of telephone language
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- Know how to handle angry or rude callers
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- Plan and prioritize each day’s activities in a more efficient, productive manner
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Learn how to develop a core set of high performance skills, while working remotely?
- Define high performance teams.
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- Understand the characteristics of a high performance team.
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- Learn the techniques of an effective team meeting.
