IATA Certified Courses
Workplace Essentials
From: QAR 100.00Select optionsLearn how to focus on strengths and successes instead of looking at problems and deficiencies????
- Know the meaning of appreciative inquiry
- Think in positive terms and avoid thinking negatively
- Encourage others to think positively
- Recognize positive attributes in people
- Create positive imagery
- Manage and guide employees in a positive environment
- From: QAR 100.00Select options
Business Acumen will give you an advantage everyone wishes they had. The workshop will help your participants recognize learning events, manage risk better, and increase their critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.
What you’ll learn
- Know how to see the big picture.
- Develop a risk management strategy
- Know how to practice financial literacy.
- Develop critical thinking
- Practice management acumen
- Find key financial levers
- From: QAR 100.00Select options
A company’s ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company’s ethics are developed.
What you’ll learn
- Define and understand ethics.
- Understand the benefits of ethics.
- Create strategies to implement ethics at work.
- Recognize social and business responsibility.
- Identify ethical and unethical behavior.
- Learn how to make ethical decisions and lead with integrity.
- From: QAR 500.00Select options
What you’ll learn
- Define etiquette and provide an example of how etiquette can be of value to a company or organization.
- Understand the guidelines on how to make effective introductions
- Understand the guidelines on how to make effective introductions.
- Understand how to use a business card effectively.
- Identify and practice at least one way to remember names.
- Identify the 3 steps in giving a handshake.
- Enumerate the four levels of conversation and provide an example for each.
- Understand place settings, napkin etiquette and basic table manners.
- Understand the meaning of colors in dressing for success.
- Differentiate among the dressy casual, semi-formal, formal and black tie dress code
- From: QAR 500.00Select options
Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.
What you’ll learn
- List the steps necessary for preparing a change strategy and building support for the change .
- Describe the WIFM – the individual motivators for change
- Use needed components to develop a change management and communications plans, and to list implementation strategies.
- Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
- Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits.
- Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies.
- Use strategies for aligning people with a change, appealing to emotions and facts
- Describe the importance of resiliency and flexibility in the context of change.
- From: QAR 100.00Select options
This workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed.
What you’ll learn- Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
- Understand the costs of incivility, as well as the rewards of civility, within the workplace
- Learn practical ways of practicing workplace etiquette.
- Learn the basic styles of conflict resolution.
- Learn skills in diagnosing the causes of uncivil behavior.
- Understand the role of forgiveness and conflict resolution.
From: QAR 500.00Select optionsIn the Conflict Resolution workshop, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
What you’ll learn
- Understand what conflict and conflict resolution mean
- Understand all six phases of the conflict resolution process
- Understand the five main styles of conflict resolution
- Be able to adapt the process for all types of conflicts
- Be able to break out parts of the process and use those tools to prevent conflict
- Be able to use basic communication tools, such as the agreement frame and open questions
- Be able to use basic anger and stress management techniques
- From: QAR 500.00Select options
Learn what customer service means in relation to all your customers, both internal and external????
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
- From: QAR 100.00Select options
This workshop will help you to discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
What you’ll learn
- Define customer support.
- Know the different venues for customer support
- Recognize challenges of customer support.
- Learn different applications.
- Know proper forms of documentation.
- Learning to be proactive in customer support.
From: QAR 100.00Select optionsDiscover the fundamentals of cybersecurity as well as the methods that should be implemented to make sure their computer systems are protected.
What you’ll learn
- Understand different types of malware and security breaches
- Know the types of cyberattacks to look out for
- Develop effective prevention methods
- From: QAR 100.00Select options
Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
What you’ll learn
- Understand when feedback should take place
- Learn how to prepare and plan to deliver constructive criticism
- Determine the appropriate atmosphere in which it should take place
- Identify the proper steps to be taken during the session
- Know how emotions and certain actions can negatively impact the effects of the session
- From: QAR 100.00Select options
Through Developing Corporate Behavior workshop your participants should see improved team building, better communication, and trust.
What you’ll learn
- Understand what behavior is
- Understand the benefits of corporate behavior
- Know what type of behaviors you want to implement in your company
- Know how to implement corporate behaviors
- Know how to maintain corporate behaviors
- From: QAR 500.00Select options
Learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better.
What you’ll learn
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
- From: QAR 100.00Select options
See how important it is to develop a core set of networking skills. By managing and looking at the way people interact and seeing things in a new light, you will improve on almost every aspect of their networking strategy.
What you’ll learn
- Identify and avoid obstacles
- Implement networking principles
- Use online tools
- Prioritize contacts
- Manage networks effectively
- From: QAR 100.00Select options
This course will give you the tools and conversation to help empower your team to recognize behaviors that influence the performance done within the workplace. A respectful workplace is one in which integrity and professionalism are displayed, and skills to communicate and recognize one another are practiced.
What you’ll learn
- Have a clear understanding of respect and self-respect
- Choose appropriate emotional responses
- Develop respectful communication approaches
- Understand how to build a respectful workplace, and the importance of team contribution
- Understand policies on respect, and the many benefits
- Focus on building an inclusive work environment
- From: QAR 100.00Select options
Module One: Getting Started
- Workshop Objectives
Module Two: Accountability Ladder
- What is the Reality?
- Take Ownership
- Find Solutions
- Implement Solutions
- Admitting to a Mistake
- Completing Work Shift
- Pulling Weight in Group Tasks
- Meeting Deadlines
Module Three: Examples of Responsibility
Module Four: Importance- Work Quality
- Work Productivity
- Employee Engagement
- Employee Morale
Module Five: Benefits
- Individual Success
- Build Trust with Co-Worker
- Build Trust with Organization
- Success of Organization
Module Six: Characteristics of Responsible People
- Humble
- Transparent
- Promise Keeper
- Proactive
Module Seven: Barriers
- No Direction
- No Ownership
- No Commitment
- No Resilience
Module Eight: Overcome Barriers
- Create Clear Goals
- Provide Resources
- Allow and Provide Feedback
- Mentorship
Module Nine: Increasing Responsibilities
- Prioritize Tasks
- Communicate Expectations
- Incentive Programs
- Consequences
Module Ten: Accountability Software
- WorkZone
- Jira
- Samepage
- ProWorkflow
Module Eleven: Accountability Software II
- TaskQue
- Monday.com
- Asana
- Trello
Module Twelve: Wrapping Up
- Words From the Wise
- From: QAR 500.00Select options
Through our Risk Assessment and Management course your participants will be aware of hazards and risk they didn’t realize were around their workplace.
What you’ll learn
- Identify hazards and risks
- Update control measures
- Grasp the fundamentals of accident reports
- Identify risk management techniques
- Outline a disaster recovery plan
- From: QAR 100.00Select options
Our Safety In The Workplace course will be instrumental in reviewing common hazards, safety techniques and after completion, your participants will have the tools to help them create a Safety policy for your work place.
What you’ll learn
- Define workplace safety
- Understand legal responsibilities associated with a safe work environment.
- Create a safety plan and identify hazards.
- Recognize the role of management.
- Develop training procedures.
- Learn how to implement a safety plan.
From: QAR 500.00Select optionsWith our Team Building For Managers workshop, your participants will learn how important team building is and how beneficial it can be.
What you’ll learn
- Discuss the benefits of team work
- Understand the importance of intentionally fostering teamwork
- Determine strategies your organization can take to build teams
- Understand the benefits of games and social activities in building a team
- Apply the principles of team building to your own organization
- From: QAR 500.00Select options
Explore the different aspects of a team, as well as ways that they can become a top-notch team performer ?
- Describe the concept of a team, and its factors for success
- Explain the four phases of the Tuckman team development model and define their characteristics
- List the three types of teams
- Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
- Discuss the uses, benefits and disadvantages of various team-building activities
- Describe several team-building activities that you can use, and in what settings
- Follow strategies for setting and leading team meetings
- Detail problem-solving strategies using the Six Thinking Hats model — and one consensus-building approach to solving team problems
- List actions to do — and those to avoid — when encouraging teamwork
- From: QAR 100.00Select options
The Power of Networking (Within the Company) workshop your participants will learn how internal networking is changing the workforce. Through this workshop, your participants will gain a new perspective networking, and what benefits can come from fully utilizing and making connections with internal networking.
What you’ll learn
- Define networking
- Understand networking principles
- Use networking tools
- Avoid common mistakes
- Understand how to build relationships
- Manage time successfully
