IATA Certified Courses
CPD Certified Courses
From: QAR 500.00Select optionsLearn the core skills that will help them use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully?️
- Getting Organized
- Manage their time more effectively
- Prioritize their time so they can get it all done.
- Complete Special Tasks
- Verbal Communication Skills
- Non-Verbal Communication Skills
- Empowering Yourself
- Deal better with their managers
- Taking Care of Yourself is a priority
- From: QAR 500.00Select options
The Assertiveness And Self-Confidence workshop will give participants an understanding of what assertiveness and self-confidence each mean (in general and to them personally) and how to develop those feelings in their day-to-day lives. These skills will encompass many aspects of your participant”s lives and have a positive effect on all of them.
What you’ll learn
- What Does Self-Confidence Mean To You?
- Obstacles to Our Goals
- Communication Skills
- The Importance of Goal Setting
- Identifying and Addressing Strengths and Weaknesses
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- Understand basic accounting terminology.
- Identify the differences between the cash and accrual accounting methods.
- Keep track of your business by becoming familiar with accounts payable and accounts receivable.
- Use a journal and general ledger to document business financials.
- Utilize the balance sheet.
- Identify different types of financial statements.
- Uncover the reasons for and actually create a budget.
QAR 500.00Add to cartEMERGENCY FIRST AID AT WORK
This qualification has been developed for those already working, or preparing to work, in the industry and who have been identified in the company’s first aid risk assessment as being required to provide first aid in the workplace.INTERNATIONAL AWARD IN BLS AND THE SAFE USE OF AN AED
This qualification is recommended for learners who wish to be able to manage an unresponsive casualty who is breathing normally, be able to manage an unresponsive casualty who is not breathing normally, and know how to safely use an automated external defibrillator.INTERNATIONAL AWARD IN PEDIATRIC FIRST AID
This qualification is recommended for learners already working or preparing to work in the industry and to provide candidates, who are responsible for the welfare of infants and children, with the necessary knowledge, understanding and skills to support first aid and the use of a defibrillator in the workplace.LEVEL 3 INTERNATIONAL AWARD IN FIRST AID AT WORK AND THE SAFE USE OF AED
Qualification includes roles and responsibilities of a first aider, assessing incidents, managing causalities as well as knowing how to safely use an AED- From: QAR 500.00Select options
Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications.
What you’ll learn
- Define body language.
- Understand the benefits and purpose of interpreting body language
- Learn to interpret basic body language movements.
- Recognize common mistakes when interpreting body language.
- Understand your own body language and what you are communicating.
- Practice your body language skills.
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The Budgets And Financial Reports workshop will give you a solid foundation in finance. We’ll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation.
What you’ll learn- Identify financial terminology.
- Understand financial statements
- Identify how to analyze financial statements.
- Understand budgets
- How to make budgeting easy
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What you’ll learn
- Define etiquette and provide an example of how etiquette can be of value to a company or organization.
- Understand the guidelines on how to make effective introductions
- Understand the guidelines on how to make effective introductions.
- Understand how to use a business card effectively.
- Identify and practice at least one way to remember names.
- Identify the 3 steps in giving a handshake.
- Enumerate the four levels of conversation and provide an example for each.
- Understand place settings, napkin etiquette and basic table manners.
- Understand the meaning of colors in dressing for success.
- Differentiate among the dressy casual, semi-formal, formal and black tie dress code
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- Gain better awareness of common spelling and grammar issues in business writing.
- Review basic concepts in sentence and paragraph construction.
- Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
- Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.
- Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.
- Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.
- Define proofreading and understand techniques in improving proofreading skills.
- Define peer review and list ways peer review can help improve business writing skills.
- List guidelines in printing and publishing business writing.
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Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
Workshop Objectives:
⦁ Define and understand call center strategies.
⦁ Identify different types of buying motivations.
⦁ Create SMART Goals.
⦁ Familiarize myself with strategies that sharpen effective communication.
⦁ Use proper phone etiquette.
⦁ Set benchmarks - From: QAR 500.00Select options
Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.
What you’ll learn
- List the steps necessary for preparing a change strategy and building support for the change .
- Describe the WIFM – the individual motivators for change
- Use needed components to develop a change management and communications plans, and to list implementation strategies.
- Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
- Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits.
- Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies.
- Use strategies for aligning people with a change, appealing to emotions and facts
- Describe the importance of resiliency and flexibility in the context of change.
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This course is suitable for anyone Managers, supervisors and individuals with responsibilities and a role to lead and influence??
- Define coaching, mentoring and the GROW model.
- Identify and set appropriate goals using the SMART technique of goal setting.
- Identify the steps necessary in defining the current state or reality of your employee’s situation.
- Identify the steps needed in defining options for your employee and turn them into a preliminary plan.
- Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
- Identify the benefits of building and fostering trust with your employee.
- Identify the steps in giving effective feedback while maintaining trust.
- Identify and overcoming common obstacles to the growth and development of your employee.
- Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
- Identify the difference between mentoring and coaching.
- From: QAR 100.00Select options
Discover the specifics of how to develop coaching skills.
- What you’ll learn
- Understand Coaching.
- Identify the difference between coaching and training
- Monitor data.
- Practice coaching activities.
- Affect company culture
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The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
What you’ll learn
- The Big Picture of Communication.
- Understanding Communication Barriers
- Paraverbal Communication Skills
- Non-Verbal Communication
- Speaking Like a STAR
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In the Conflict Resolution workshop, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
What you’ll learn
- Understand what conflict and conflict resolution mean
- Understand all six phases of the conflict resolution process
- Understand the five main styles of conflict resolution
- Be able to adapt the process for all types of conflicts
- Be able to break out parts of the process and use those tools to prevent conflict
- Be able to use basic communication tools, such as the agreement frame and open questions
- Be able to use basic anger and stress management techniques
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With our “Contract Management” workshop, your participants will discover the specifics of how contract management works and how to effectively source agents.
What you’ll learn
- Identify contract elements
- Understand ethical contract management
- Calculate value
- Negotiate contracts
- Create basic amendments
From: QAR 500.00Select optionsThe Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop.
What you’ll learn
- The Problem Solving Method
- Information Gathering
- Problem Definition
- Preparing for Brainstorming
- Generating Solutions
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Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.
What you’ll learn
- Identify potential risks.
- Understand the myths behind workplace violence
- Define escalation and identify examples.
- Learn concerning behaviors.
- Know what a trigger is and how that can escalate.
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Become a more rational and disciplined thinker ?
- Understand the components of critical thinking
- Utilize non-linear thinking
- Use logical thinking
- Recognize what it means to be a critical thinker
- Evaluate information using critical thinking skills
- Identify the benefits of critical thinking
- Revise perspective, when necessary
- Comprehend problem solving abilities
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Learn what customer service means in relation to all your customers, both internal and external????
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
From: QAR 500.00Select optionsUnderstand the value of investing in employees and developing management. By focusing on development opportunities, your participants will establish a culture that retains top talent and improves succession planning.
What you’ll learn
- Discuss strategies for developing new managers.
- Understand the importance of defining a clear management track
- Determine core roles and competencies for managers
- Understand the importance of continuous development for managers
- From: QAR 500.00Select options
With technology comes responsibility! ?⚠️
As the rate of technological advancement continues to increase, the world as a whole is becoming more dependent on the Internet for day-to-day activities.
Be a good digital citizen by learning the skills to work in the digital world.?
What you’ll learn?
- Define digital citizenship.
- Use technology appropriately.
- Use social networking to create your brand.
- Protect your reputation online.
- Practice safe use of technology.
- Understand digital etiquette.
- From: QAR 500.00Select options
Experiencing diversity is a part of living in a civilized society. Difference does not equal a right way and a wrong way, it is variety that can lead to a common goal. Understanding the various forms of diversity makes for a better company and world in general.
What you’ll learn
- Define diversity
- Understand various forms of diversity
- Comprehend the importance of diversity training
- Handle conflicts with regard to diversity
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Learn how to be emotionally intelligent ?? to lead a happier and better-balanced life.
• Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
• Understand, use and manage your emotions.
• Verbally communicate with others.
• Successfully communicate with others in a non-verbal manner.
• Identify the benefits of emotional intelligence.
• Relate emotional intelligence to the workplace.
• Balance optimism and pessimism.
• Effectively impact others. - From: QAR 500.00Select options
Through Employee Onboarding you will find it lowers costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success.
What you’ll learn
- Define onboarding.
- Understanding the benefits and purpose of onboarding.
- Recognize how to prepare for an onboarding program.
- Identify ways to engage and follow up with employees.
- Create expectations.
- Discover the importance of resiliency and flexibility.
- From: QAR 500.00Select options
A successful event is a combination of extraordinary planning and execution! ?
Master the organizing skills and the communication skills required to become an Event Planner?
▪️Learn different types of events
▪️Understand planning process
▪️How to organise your event
▪️How to manage and organise your staff effectively
▪️How to tie up loose ends after the event - From: QAR 500.00Select options
Participants will gain an advanced level of understanding for the Microsoft Excel environment, and the ability to guide others to the proper use of the program’s full features – critical skills for those in roles such as accountants, financial analysts, and commercial bankers.
Participants will create, manage, and distribute professional spreadsheets for a variety of specialized purposes and situations. They will customize their Excel 2016 environments to meet project needs and increase productivity. Expert workbook examples include custom business templates, multi-axis financial charts, amortization tables, and inventory schedules.
- From: QAR 500.00Select options
Our Executive and Personal Assistants workshop will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide your participants with the necessary tools.
What you’ll learn
- Working with Your Manager.
- Administrative Soft Skills
- Effective Time Management
- Meeting Management
- Email Protocol.
- From: QAR 500.00Select options
Our Goal Setting and Getting Things Done workshop will cover strategies to help your participants overcome procrastination. These skills will translate into increased satisfaction in their professional and personal lives. Your participants will learn the Goal Setting characteristics of successful people and in turn will become happier and more productive individuals.
What you’ll learn
- Overcome procrastination
- Manage time effectively
- Accomplish important tasks
- Self-motivate
- Create SMART goals
- From: QAR 500.00Select options
Learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better.
What you’ll learn
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
- From: QAR 500.00Select options
Learn how to develop a core set of high performance skills, while working remotely?
- Define high performance teams.
- Define remote workforce.
- Understand the characteristics of a high performance team.
- Understand how to create teamwork.
- Understand the importance of communication.
- Understand how to train your high performance team of remote employees.
- Learn how to manage a high performance team.
- Learn the techniques of an effective team meeting.
- From: QAR 500.00Select options
Learn how important it is to develop a core set of high performance skills while working in an office locale. By knowing and managing the way people interact in an office setting, you will be positioning your high performance teams for great success!
What you’ll learn
- Understand the benefits of high performance teams
- Address challenges
- Conduct effective meetings
- Be able to see the big picture
- Work collaboratively
- Adequately praise team members
- From: QAR 500.00Select options
Hiring Strategies will save your company time and money as you will be recruiting and hiring the right candidates. Your hiring department will benefit from this workshop as it prepares them to seek out that great candidate and make sure they are a fit for your company. Your participants will obtain the necessary tools required in finding that diamond in the rough.
What you’ll learn
- Know how to present the current open position
- Develop a workable hiring strategy
- Know how to determine which candidates to interview
- Steps and techniques to use in an interview
- Welcome newly hired employees
- Find potential candidates for the position
- From: QAR 500.00Select options
Learn the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination?
- Describe the implications of different aspects of Human Resource Management on your daily responsibilities
- Define human resources terms and subject matter
- Recruit, interview, and retain employees more effectively
- Follow up with new employees in a structured manner
- Be an advocate for your employees’ health and safety
- Provide accurate, actionable feedback to employees
- Act appropriately in situations requiring discipline and termination
- Evaluate some of the strengths and opportunities for Human Resources in your own workplace
- Identify three areas for further development within the Human Resources field as part of a personal action plan
- From: QAR 500.00Select options
The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
- Understand the difference between hearing and listening.
- Know some ways to improve the verbal skills of asking questions and communicating with power
- Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
- Identify the skills needed in starting a conversation.
- Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
- From: QAR 500.00Select options
Build the confidence it takes to take the lead ?
- Define “leadership”
- Explain the Great Man Theory
- Explain the Trait Theory
- Understand Transformational Leadership
- Understand the people you lead and how to adapt your leadership styles
- Explain leading by Directing
- Explain leading by Participating
- Explain leading by Delegating
- Kouzes and Posner
- Conduct a personal inventory
- Create an action plan
- Establish personal goals
- From: QAR 500.00Select options
With our Women in Leadership workshop your participants will learn how women are changing the workforce.
Through this workshop, your participants will gain a new perspective on the workforce, and what benefits can come from hiring and promoting women to higher positions.
What you’ll learn
- Women and the Workforce
- The Leadership Gap
- Barriers to Women’s Leadership
- Traits of Women’s Leadership
- Benefits of Women’s Leadership
- From: QAR 500.00Select options
Develop a 360 degree view of Six Sigma and how it can be implemented in any organization ?
- Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.
- Describe the key dimensions of quality – product features and freedom from deficiencies
- Develop attributes and value according to the Kano Model
- Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.
- Describe what is required to regulate a process
- Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs
- Using basic techniques such as DMAIC and how to identify Six Sigma Projects
- Use specific criteria to evaluate a project
- Discover root causes of a problem
- From: QAR 500.00Select options
The Workplace Harassment workshop will help give participants the tools necessary to recognize harassment in the workplace as well understand your rights and responsibilities under the law, with regard to safety in the workplace. Through this workshop your participants will recognize that it is necessary for everyone to help create programs that teach employees to identify harassment and exercise anti-harassment policies.
What you’ll learn
- Identify the words and actions that constitute harassment.
- Understand what the law says about harassment.
- Implement anti-harassment policies.
- Educate employees and develop anti-harassment policies.
- Discuss employer and employee’s rights and responsibilities.
- From: QAR 500.00Select options
Media and Public Relations is the most successful method of communicating your value to those around you. Furthermore, good networking skills enable you to tap into those relationships you already have and increase the scope of your network. The larger the scope the more people knows you and offers you opportunities.
What you’ll learn
- Network for success
- Manage “Meet and Great” opportunities
- Dress for success
- Write effectively
- Set goals
- Manage media relations
- Plan issue and crisis communication
- Use social media
- Deliver effective employee communication
From: QAR 500.00Select optionsMaster the critical skills required for those in roles such as editors, project managers, business information workers, and educators.
• Learn to proficiently use the advanced features of Microsoft Word for document content management and advanced formatting.
• Create and manage professional multi-page documents for a variety of specialized purposes and situations.
• Customize your Word 2016 environments to meet project needs, and to enhance productivity.
• Create expert-level documents include a business plan, a research paper, a specialized brochure, and a mass mailing.
